Easyreach
Castlegate House
Castlegate Way
Dudley
West Midlands
DY1 4RR
Tel: +44 (0) 844 800 9145
Telford Shopping Centre
The Challenge
Telford Shopping Centre occupies over one million sq.ft, is home to 160 shopping units and attracts over 15 million visitors each year. Local contractors had cleaned both lower level glass and the more intricate high-level atria structures. But, due to concerns over consistency of standards allied to the Centre's obligations under health & safety legislation, the management team felt a more resourceful specialist with more robust management support was a better choice to deliver this important service.
The Solution
We developed a bespoke cleaning schedule that’s broken down into specific activities in identified areas for each week of the year. We clean all glass - both inside and out. In addition, an enhanced specification sees us handling high-level cleaning, from cross-beams and ledges to intricate decorative features. To achieve the high quality required, our team works in close co-operation with other service providers in direct support of DTZ.
The Benefits
Standards of cleanliness are inevitably linked in shopping centre customers' minds with the overall quality of the retail experience. This is particularly true at Telford, with its extensive glass facades. Consequently, there’s a strong focus on thoroughness and attention to detail at the Centre. In addition, the high-level decorative features further draw the attention of customers. So it’s imperative that all ledges and structures are pristine and free from dust and grime. Working as part of the team, we are dedicated to ensuring that all service standards are met, providing the right shopping environment for Centre customers.
